By Linda Kelly, MSW, RSW
Your confidentiality is a top priority for us, and it is imperative that you feel comfortable coming here for services, so here's what you need to know.
Your clinical file can only be accessed by two people: your therapist and their supervisor. The other staff members may see your name on the schedule, but they can't see why you're coming, nor do they go looking.
If you are placed with a therapist that you know personally, either you or the therapist can let us know so that we can transfer right away.
If you really want to come but you don’t want one of the staff members knowing, we can substitute another name on your chart and have you book sessions when that staff member is not in the facility (e.g., evenings, early mornings, etc.), or have your sessions done by phone or online (e.g., Skype).
As Linda Kelly is the Clinical Director for KMH, she retains custody of all files. If you know her personally, she appoints another staff member to act as the supervisor so that she doesn’t need to access your file. However, the file is ultimately in her care if the therapist moves on from the practice, and would need to be accessed if there were ever any legal issues arising down the line (e.g., client becomes involved with court and file disclosure is requested). Although this is rare, it’s something you need to know if you decide to attend sessions.
There is ample parking available on site. We can't guarantee that you'll never run into someone you know, but we do our best to make sure your session starts on time and you're not in the waiting area too long. We have a second exit door so you can leave a different way if you want to avoid running into someone in the waiting area. If you are waiting and there’s someone else there that you know, you can ask our staff to place you in one of the conference rooms early.
Our system is set up so that you can do almost everything remotely without consulting our admin staff. Bookings, intake forms, and payments can all be done online. In fact, you can even upload documents to share with your therapist if you choose to do so. If you are booking through Health Canada, you do need to speak directly with our admin staff to make sure the bookings are done correctly.
What if you are placed with someone that you sort of know, but maybe haven’t seen in a long time?
Basically it goes like this: if you have to justify to yourself whether or not it’s a good idea, we don’t do it.
We’d rather save you from the awkwardness of running into that person at a social gathering and just set you up with another one of our highly trained and fantastic clinical staff.
By Seija Grant, MEd CP, RP
When I talk about ‘finding a good fit’ I am referring to the therapeutic relationship between client and therapist. One of the most important factors of therapeutic success is having a strong therapeutic alliance. The importance of this is significant, as you (the client) need to be able to trust the therapist enough to share some of the most vulnerable parts of yourself. Outside of a therapy context, you probably wouldn’t go around sharing all of your most secret, private (possibly darkest) parts of yourself with just anybody, so why should it be different when it comes to therapy? As a client you have the right to try out counsellors to find one that suits you. If you don’t feel it is a good fit, don’t be afraid to ask for an appointment with a different counsellor next time (if this is an option at the agency or organization you are attending). Therapists are aware of the importance of this factor and ultimately want you to be successful and thrive in counselling…even if it isn’t with them. I personally would much rather have a client transfer to another therapist than for them to miss out on all of the benefits of counselling, just because we weren’t a good match.
There can be several reasons for a lack of ‘good fit’ between client and counsellor. Some of the factors to consider:
By Kristen Sohlman, HBA, MACP (Candidate), RP
Having to cope with a crisis is bound to happen at some point in our lives. Sometimes a crisis can be very stressful like going through a separation with a partner, being diagnosed with a serious health issue, a death of a loved one, or being laid off of work. At other times, a crisis can be less stressful like there being lots of traffic, having to wait in a long line at a store checkout, or even making decisions about every day activities.
How do you handle a crisis? Do you crumble under the stress, get angry, overwhelmed, or do you thrive on crisis and jump into action making decisions that you later regret? The good news is there a few things that can help make the distress of a stressful situation more tolerable so that you can eventually address and resolve the situation.
By Marianne Wylie, MSW, RSW
Do you find yourself in a pattern of promising yourself that you won’t use or drink again but then find you have slipped again and again? Feeling discouraged? It might be helpful to get to know your signs of an incoming relapse or slip.
The following are common “warning signs” that an addiction relapse may be on it’s way. That’s right, there are emotional, physical and behavioural signs that one commonly experiences before the slip.
By Kristen Sohlman, HBA, MACP (Candidate), RP
Do you ever notice that you struggle with a low mood, that you are lacking energy, or are moodier in the fall and winter seasons? Seasonal affective disorder (SAD) is a type of depression that occurs seasonally and is related to the changes in level of sunlight that you are exposed to during seasons of low daylight. It is important to realize that SAD can occur at other times of the year, for example, for those who work nightshifts who may not have access to as much natural light as those that are awake during the day. Some of the reasons that SAD may occur involves a lack of natural light that may actually affect your biological clock or circadian rhythm and may influence the release of chemicals in your body such as serotonin, dopamine, and melatonin, affecting your mood.
What are some of the signs of SAD?
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Check out kellymagazine.ca for recent articles and blog posts.
This blog is for informational purposes only. It is not intended to provide personal support as an alternative to psychotherapy services. Please note that replies are viewable by the public, and we may take a few days to respond. If you require immediate assistance, please call us during business hours.
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Thurs: 9 am - 7 pm
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Sat - Sun: Closed