By Linda Kelly, MSW, RSW
Your confidentiality is a top priority for us, and it is imperative that you feel comfortable coming here for services, so here's what you need to know.
Your clinical file can only be accessed by two people: your therapist and their supervisor. The other staff members may see your name on the schedule, but they can't see why you're coming, nor do they go looking.
If you are placed with a therapist that you know personally, either you or the therapist can let us know so that we can transfer right away.
If you really want to come but you don’t want one of the staff members knowing, we can substitute another name on your chart and have you book sessions when that staff member is not in the facility (e.g., evenings, early mornings, etc.), or have your sessions done by phone or online (e.g., Skype).
As Linda Kelly is the Clinical Director for KMH, she retains custody of all files. If you know her personally, she appoints another staff member to act as the supervisor so that she doesn’t need to access your file. However, the file is ultimately in her care if the therapist moves on from the practice, and would need to be accessed if there were ever any legal issues arising down the line (e.g., client becomes involved with court and file disclosure is requested). Although this is rare, it’s something you need to know if you decide to attend sessions.
There is ample parking available on site. We can't guarantee that you'll never run into someone you know, but we do our best to make sure your session starts on time and you're not in the waiting area too long. We have a second exit door so you can leave a different way if you want to avoid running into someone in the waiting area. If you are waiting and there’s someone else there that you know, you can ask our staff to place you in one of the conference rooms early.
Our system is set up so that you can do almost everything remotely without consulting our admin staff. Bookings, intake forms, and payments can all be done online. In fact, you can even upload documents to share with your therapist if you choose to do so. If you are booking through Health Canada, you do need to speak directly with our admin staff to make sure the bookings are done correctly.
What if you are placed with someone that you sort of know, but maybe haven’t seen in a long time?
Basically it goes like this: if you have to justify to yourself whether or not it’s a good idea, we don’t do it.
We’d rather save you from the awkwardness of running into that person at a social gathering and just set you up with another one of our highly trained and fantastic clinical staff.
Check here periodically for updates from Kelly Mental Health staff.
Check out kellymagazine.ca for recent mental health articles and blog posts.
This blog is for informational purposes only. It is not intended to provide personal support as an alternative to psychotherapy services. Please note that replies are viewable by the public, and we may take a few days to respond. If you require immediate assistance, please call us during business hours.
Mon: 9 am - 8 pm
Thurs: 9 am - 7 pm
Tues, Wed, Fri: 9 am - 5 pm
Sat - Sun: Closed