Our Policies
Please familiarize yourself with our policies prior to booking an appointment with us. Thank you!
No-show policy
No-Showing an appointment means you did not show up for your appointment, without cancelling it in advance, or giving us any notice. There is a $50 flat rate per missed session. This fee must be paid prior to your next booking.
Click here to read about why it is important that a no-show fee is applied.
Click here to read about why it is important that a no-show fee is applied.
Late cancellation policy
A cancellation is considered late if we were given less than 2 business days' notice. There is a $25 flat rate per late cancellation, and it must be paid prior to your next booking. If the session can be conducted via phone or Skype, or can be accommodated later in the same day, there will be no cancellation fee charged.
Health Canada travel clients
Clients travelling to Thunder Bay must attend all scheduled sessions on time. Failure to attend scheduled sessions are subject to No-Show/Late Cancel fees, and may result in the client being responsible for the remaining costs of their hotel and return flight home.
Reminder: We are booking travel sessions 1-2 months in advance. Missing flights and sessions means that we cannot help others who are waiting for this service.
Reminder: We are booking travel sessions 1-2 months in advance. Missing flights and sessions means that we cannot help others who are waiting for this service.
Use of Insurance
Clients using insurance coverage for sessions (e.g., FNIHB, IRS-RHSP, Blue Cross, VQRP) must present valid identification and proof of insurance that will be scanned and added to your clinical file.
Late Arrival Policy
Arriving for session more than 20 minutes late - $25.00 to a maximum of $50 if less than 15 minutes remaining in session.
NOTE: Repeated instances of late arrivals, late cancellations, and no-shows will result in restrictions on booking future sessions.
NOTE: Repeated instances of late arrivals, late cancellations, and no-shows will result in restrictions on booking future sessions.
